Refund policy

Thank you for shopping at Gem Grown USA. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Exchange or refund is NOT permitted on engraved jewelry.

Eligibility for Return

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Return Process

Please contact us before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to:

Gem Grown USA
259 N Capitol Ave,
Apt - 243 San Jose, CA 95127
United States
+1 510-909-4090

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Gem Grown USA.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Sale items can be refunded.

Refund

For eligible returns, refunds will be processed within 2 business days of receiving the returned product at our warehouse. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: