Frequently Asked Questions
About Moissanites
What are moissanites?
Moissanites are lab-created gemstones originally discovered in a meteorite. Known for their exceptional brilliance, fire, and durability, they are a stunning alternative to diamonds, offering unmatched sparkle at a fraction of the cost.
Are GemGrownUSA moissanites real?
Yes, all GemGrownUSA moissanites are genuine, lab-created gemstones. They are carefully crafted to meet high-quality standards, ensuring superior brilliance and durability.
Why choose moissanites?
Moissanites are ethically sourced, conflict-free, and significantly more affordable than diamonds. They offer greater brilliance, are nearly as hard as diamonds, and are an eco-conscious choice for fine jewelry.
Ordering and Customization
How can I customize my jewelry?
You can design your custom jewelry on our website by selecting your preferred moissanite shape, size, metal type, and setting using our online form. For assistance, email us at gemgrownusa@gmail.com or use our contact form.
How long does it take to create a custom order?
Custom orders typically take 2-4 weeks to design and craft, depending on the complexity. We’ll provide a timeline when you submit your design. Contact us at gemgrownusa@gmail.com for updates.
Shipping and Delivery
How long does shipping take?
All U.S. orders ship free and typically arrive within 3-5 business days. International shipping is available; costs vary by location. Email gemgrownusa@gmail.com for international shipping details.
Can I keep my order a surprise?
Yes, our packaging is discreet with no GemGrownUSA branding to maintain the surprise. Email gemgrownusa@gmail.com to discuss special delivery arrangements.
Returns
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition. Customers are responsible for return shipping costs. Email gemgrownusa@gmail.com to initiate a return.
Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely at checkout.
Ethical Sourcing
Are your moissanites conflict-free?
Yes, all GemGrownUSA moissanites are lab-created and inherently conflict-free, ensuring an ethical choice free from the concerns of gemstone mining.
Are moissanites eco-friendly?
Moissanites are an eco-conscious choice, as they are lab-created with minimal environmental impact compared to mined gemstones.
Customer Support
How can I contact GemGrownUSA?
Reach us via email at gemgrownusa@gmail.com or through the contact form on our website at www.gemgrownusa.com. Our team is available to assist you 24/7.